Location is unmatched when visiting Universal Resorts as it is an easy (if sweaty) walk to the park entrances - closest of the premium hotels. Fast pass for all the family meant that for us, as a family of 4, it was great value. We ate in the pool bar and 'kitchen' and had great meals every time, so full marks to the team for that. Check in and out were simple and painless. Pool area is great and the kids (16 and 13) loved the overall atmosphere.
Ian
אוקטובר 2024
We nearly always choose the hard rock hotel if it’s available. The location is unbeatable and we love the overall vibe of the hotel.At the last min we had to take our dogs, since our sitter became unavailable. The hotel was kind enough to allow our three small dogs instead of 2. We were very happy that they were so nice
Andrea
אוקטובר 2024
Good space, help me with a bed for my child
Steph
אפריל 2024
We stayed on the Rock Royalty level and it did not disappoint. Major shout out to Nan in the Rock Royalty lounge who made the stay extra special. She really went above and beyond to make us and our kids feel special and well taken care of.
Kimberly
אפריל 2024
We booked this hotel for one night mainly to take advantage of the the complementary express passes. When we calculated how much we would pay for our party of 4 express passes it made sense to go for the hotels complimentary express passes, which would save us only $60 but more importantly would give us a room to relax inbetween the rides and our breaks. Orlando’s August sun is terribly hot, anytime from 1pm-3.30pm, we dreaded those hours. So having a cool room to relax in for a few hours was the only way we could manage the long day. For that reason, I’d say it definitely was worth it. The common areas at the hotel and its grounds are of a high standard. We were all very impressed with checkin, the ladies at checkin were efficient and friendly. The themed hallways, hotel ambiance was cool. The islands of adventure should be on everyone’s bucket list. We spent 11 hours total at the park. We took 2 intermittent breaks in our room. Around 11pm, my family and I decided we didn’t want to spend the night at the hotel, we just didn’t feel comfortable. So we checked out and drove back as the airbnb we are staying at was much nicer than the hard rock room. So we checked out and drove back to champions gate.
Elizabeth
אוגוסט 2024
The customer service was superb, really made us feel welcome. The general vibe is wicked, wish I was able to stay for longer. The passes to the parks made the stay a non-brainer. The room was lovely. It was a very nice experience all round and I will definitely try to return sometime.
Andrew
אוגוסט 2024
Great location particularly if you are visiting the universal theme parks. The fact that they are within walking distance is so convenient. And the unlimited express pass is an awesome perk of staying here. The pool area was great with lots of atmosphere including DJ playing during the day and music always on. Showing kids movies in the evenings at the pool is a nice touch. The room was comfortable and had everything we needed. Would happily stay here again.
Vesna
אוקטובר 2024
The pool was lively and friendly with a great restaurant, the gym was functional and had everything for a good workout, location was close to Universal theme parks, express pass was amazing and why we chose the Hardrock, water taxi was convenient, rock and roll throughout the hotel was appreciated.
Ddurda
אוגוסט 2024
The location of this hotel is amazing for the Universal theme parks. Only a 5 minute walk, or a 5 min complementary water taxi or shuttle bus. All were very good modes of getting to and from the parks. Also when you walk or get the water taxi, you have a much smaller security station to get through, to get into the theme parks, which is a lot nicer and quicker than the main one at the car park/transport hub. The hotel is also lovely. I was with my 10 year old son, so the very nice fancy restaurants were not to his taste, but the takeaway on the lower floor did excellent food that we could take away and eat in our rooms. Lovely starbucks coffee, refreshments and the pizza was really good. We only stayed 1 night, but would like to stay longer next time. And the express passes for the parks are a massive benefit.
Diane
פברואר 2024
This hotel was absoltely fantastic. We arrived super early as we were going to universal that day, they checked us in super fast and gave us our free universal fast passes (included as part of stay) which were so great to have, then as our room wasnt ready stored our luggage for us. They communicated with us through text all day while we were at universal as to when our room would be ready. Universal was just a short walk or boat ride away. The location meant we got to enjoy the whole day at universal and island of adventure and do all the rides within the day as we didnt have time the next day. We had room service that night as we were super tired and even the food was delicious and came super quick! Couldnt have asked for better service.
Alli
פברואר 2024